How orders work when Easy Auto sells your parts

For a supplier, an order is the point at which Easy Auto buys a part from your stock for a customer who has already paid us. It is not a lead passed on for you to quote and close, and it is not a sale under your shop's name on someone else's website. Easy Auto is the buyer and the customer deals only with Easy Auto; what reaches you is a request for one exact part at the price your list or your answer gave us. Everything before that point is our work. Everything after it, from how the part moves to how you are paid and what happens if it comes back, follows terms agreed with you before the first order.

Every order follows the same path. The customer only ever talks to Easy Auto, and you only ever talk to Easy Auto, which keeps each side simple: customers get one place to ask, pay and follow up, and you get orders from one buyer who already knows exactly which part is needed.

In order: first, the customer asks for a part in their own words, on WhatsApp or the website. Second, we identify the exact part from the car, its VIN where we have it, a photo of the old part or its label, and catalogue data. Third, we search every list we hold for that part, by part number and by the genuine numbers the lists cross-reference; if no list holds it, our sourcing desk asks suppliers one part at a time. Fourth, the customer is quoted Easy Auto's price and pays Easy Auto. Fifth, we order the part from the supplier whose list or answer it came from, by that supplier's agreed route. Sixth, you confirm the part is there, or tell us it is not. Seventh, the part is collected or delivered as agreed, invoiced as agreed, and paid for on the terms recorded for you.

The order you receive carries the part, not the customer. It names the part number, the brand, the quantity, your price and the location, and nothing in it asks you to deal with the person who will fit the part.

Most customers do not give a part number. Between 20 July and 1 November 2026, 1,313 of 1,380 requests arrived without one: a customer writes "front brake pads for my 2018 Patrol" or sends a photo of a broken mirror. Before anything reaches you, we turn that into a part number using the car's details, its VIN where we have it, a photo of the old part or its label, and our catalogue data.

That number is then matched against your list, both as your own part number and through the genuine numbers your list cross-references. The order you receive names one exact part, so you are not asked to guess what a customer meant. If the part on your shelf is not right for the car, tell us; we would rather lose the sale than send the wrong part.

This is also why your list matters. Of the 304 part lines customers sent on WhatsApp between 7 October and 2 November 2026, the 10 found in a list we hold could be priced at once. The rest had to wait for a supplier to answer a message.

For 294 of the 304 part lines customers sent on WhatsApp between 7 October and 2 November 2026, no list we held had the part. Those went to our sourcing desk, which asks suppliers one part at a time: 488 asks to 52 suppliers in those weeks, 433 by WhatsApp and 55 by phone.

If you do not send a list, this is how an order with you starts: a message asking whether you hold one part. Of the 18 suppliers working with Easy Auto on 3 November 2026, 11 work this way and 7 send a stock file. Once the part is found and the customer pays, the order that follows is the same for both kinds of supplier: one part number, one brand, a quantity, your price and your location.

Asking is slower and loses more along the way. 219 asks were answered, with a median of 9 minutes to the answer; 124 answers said the part was in stock, and 11 became a priced offer to a customer. By WhatsApp, 164 of 433 asks were answered. Phone asks are logged by our staff after the call, so every one of them carries an answer; that is how they are recorded, not a better answer rate.

You choose how orders reach you: a WhatsApp message, a phone call or an email. Each order names the part number, the brand, the quantity, your price and the location it comes from if you hold stock in more than one place. The route is agreed before your first order and recorded with your terms, so orders do not arrive one way one week and another way the next.

Tell us who receives orders on your side and who confirms them. We record for each supplier how orders are confirmed and work from that record every time, which matters most for a shop where the counter, the store and the accounts are different people.

When an order reaches you, the one thing we need back is whether the part is there. Confirm it, or tell us it has gone. A confirmed order moves on to collection or delivery on your agreed set-up.

If a part on your list has gone, say so and send a fresh file when you can. We tell the customer, look for the part elsewhere, and the line is corrected the next time your file loads. We keep a record per supplier of how orders are confirmed, because a list is only as useful as the parts behind it.

A new file is how your lines stay true. A part missing from a new file is marked unavailable, never deleted, and comes back when a later file includes it again. If you prefer, missing parts can be kept for three days before they are marked unavailable, which suits stock that leaves and returns within the same week.

Lines also age. A file that arrives automatically every day goes stale after 3 days without a new one, and a list sent by hand goes stale after 30 days. Stale prices are shown as stale and are not sold online until a fresh file loads, so an old list cannot turn into orders for parts you sold weeks ago.

Customers ask when it suits them. Of the 1,380 requests received between 20 July and 1 November 2026, 950 arrived between 08:00 and 18:00 Dubai time, 305 between 18:00 and midnight and 125 between midnight and 08:00. Saturday (238) and Monday (232) were the busiest days and Friday (140) the quietest. Every one of those messages comes to Easy Auto rather than to a supplier.

The asks our sourcing desk sends follow the working day: 407 of 488 went out between 08:00 and 18:00. Evening asks were fewer, and the 28 that were answered came back fastest, with a median of 2.7 minutes. On Fridays 14 of 39 asks were answered (36%), against 205 of 449 (46%) on the other days.

A part on a priced stock list skips this step entirely. It is priced from your list without a message to you, and the first you hear of it is the order.

Your price is what we pay you. The customer sees Easy Auto's price, which our pricing rules set from yours, and pays Easy Auto. Your price list is never published, and customers do not see which supplier a part comes from.

Tell us whether your prices include VAT, and give us your tax registration number if you are VAT registered, so your invoices to us are correct. Prices can be in dirhams, US dollars or euros; when a line is priced in dollars or euros, the exchange rate used is recorded with the line.

If your list carries list prices and a trade discount, the discount is read from a discount column or applied as one fixed rate, as agreed when your file is mapped. If you sell only in boxes or above a minimum, that is agreed as part of your terms. Because every order names your price, an invoice can be checked line by line against the orders it covers.

When and how you are paid is agreed with you before the first order: per order or on a statement, by bank transfer or another way, and the number of days. Terms can differ from one supplier to the next, and each supplier's terms are recorded with their account on our side.

Suppliers in the UAE work in very different ways, so this page sets out no single set of terms. Seven things are settled with each supplier before the first order and recorded on our side, and every order after that follows them. Nothing goes live until that conversation has happened.

Rates and payment periods are not published here; they are part of the terms agreed with you. What the table below shows is what gets agreed, the range of answers suppliers give, and why each one is settled before an order rather than during one.

Some suppliers deliver with their own drivers and some sell only from the counter; both work. We record where each of your locations is and whether you deliver, and the delivery time a customer is quoted is worked out from that set-up rather than from a guess.

If you hold stock in more than one place, each warehouse or stock code in your list becomes a separate location, with its own readiness time. A part held at the counter and a part that takes three days from a second store are offered differently.

Readiness is recorded with every offer. On 4 November 2026, 56,895 of the 85,412 active offers with a readiness time carried one day, 14,490 carried two days, 14,003 three days, and 24 four days or more. A customer is quoted from that time, so a readiness time that is too short turns into a late part, and one that is too long makes your stock look slower than it is.

Where customers are matters for how a part moves. The 1,380 requests between 20 July and 1 November 2026 came most from Dubai (403), Abu Dhabi (281) and Sharjah (213), then Ajman (80); Al Ain, counted apart from Abu Dhabi, sent 31, and 305 gave no emirate. Whatever the set-up, delivery updates to the customer come from Easy Auto.

Whether a part a customer returns comes back to you, and within how many days, is agreed with you before the first order and recorded with your terms, and orders are sent on that basis.

The customer's side of a return is Easy Auto's. The customer asks us, not you, and after-sales questions stay with us. You hear about a return when, under your terms, the part is coming back to you.

Identifying the part before ordering is meant to keep wrong-part returns rare: the order names one exact part for one car, worked out before it reaches you, and you are asked to say so if what is on your shelf does not fit.

Selling to the public takes time that has nothing to do with parts: answering the same questions, chasing payment, handling a customer who ordered the wrong thing. Through Easy Auto, all of that stays with us. The customer's messages, payment, delivery updates and after-sales questions come to Easy Auto, and you hear only about the part.

That includes the customers who ask twice, change their minds before paying, or message late at night. Those conversations happen with Easy Auto before any order reaches you. What reaches you is a paid order for a part you hold, from one buyer, by the route you chose.

Most problems with an order trace back to a list that has drifted away from the shelf, or to a term that was never written down. The table pairs each sign with its likely cause and the fix.

Federal Law No. 15 of 2020 on Consumer Protection is drawn wide. Its providers include anyone who distributes, trades in, sells, supplies or imports goods, and its consumer can be a natural or a legal person. Its rules are written for distributors and traders as well as for shops that sell to the public.

A provider must give the buyer a detailed invoice showing its trade name, address, the type of goods, the price and the quantity, and the invoice must be in Arabic, with other languages allowed beside it. The Executive Regulations, Cabinet Resolution No. 66 of 2023, add the price in local currency, the invoice date, the warranty period if there is one, the commercial registration number and the tax number if there is one.

A provider must honour the warranty for the period the manufacturer or commercial agent sets, and must state clearly, before the sale, what voids it. If a fault is found, the provider must repair, replace, or take back the goods and refund the price, free of charge; where the defect is the provider's responsibility, the buyer chooses which. A notice saying goods sold are neither returned nor exchanged is banned outside three listed cases, and any term in a contract or invoice that would exempt a provider from its duties under the law is void.

If you also sell online on your own account, through a website, an app, social media or an online platform, Federal Decree-Law No. 14 of 2023, the e-commerce law, treats you as a digital trader: a person who sells goods through modern technology. It lists when goods bought online may be returned or replaced: when they arrive defective, incomplete, damaged or different from the seller's description, or so late that they are no longer of use. The right is lost if the goods were used for anything other than checking for a defect.

Under both laws, the description is what a seller is held to. The consumer protection law forbids a provider to describe goods with false data or advertise them misleadingly, and breaking its rules on labelling, warranty, defects, misdescription, harmful terms, or price display and invoices can be punished by up to two years in prison and a fine of AED 10,000 to AED 2,000,000.

This section is a summary of Federal Law No. 15 of 2020, Cabinet Resolution No. 66 of 2023 and Federal Decree-Law No. 14 of 2023, as read on the UAE Legislation Portal on 4 November 2026, for orientation only and not legal advice.

VAT in the UAE is charged at a standard rate of 5% under Federal Decree-Law No. 8 of 2017. The Federal Tax Authority says a business must register once its taxable supplies and imports pass AED 375,000 over the previous 12 months, or are expected to within the next 30 days, and may register voluntarily above AED 187,500.

A VAT-registered supplier must issue an original tax invoice for every taxable sale and deliver it to the buyer, and the authority's guidance says that offering one only on request does not meet the rule. A full tax invoice is due within 14 days of the date of supply; a simplified tax invoice must be issued on the date of supply.

Currency matters to suppliers who price in dollars or euros. The law converts invoice amounts to dirhams at the Central Bank rate on the date of supply, and the authority's guidance says a tax invoice issued in a foreign currency must show the tax converted to dirhams and the exchange rate used.

National e-invoicing is coming for sales between businesses. Under Ministerial Decision No. 244 of 2025, a business with revenue under AED 50 million must appoint an accredited service provider by 31 March 2027 and use the e-invoicing system by 1 July 2027; Ministerial Decision No. 66 of 2026 set 30 October 2026 and 1 January 2027 for businesses at AED 50 million or more. Sales to private individuals stay outside the system until the Minister decides otherwise, and a PDF, a scan or an emailed invoice is not an e-invoice under it.

This section is a summary of Federal Decree-Law No. 8 of 2017 on VAT, its Executive Regulations, the Federal Tax Authority's guidance and the Ministry of Finance's e-invoicing decisions, as read on 4 November 2026, for orientation only and not legal advice.